As a business owner, you probably care about keeping your customers happy. That’s the secret to being successful, isn’t it? You’re not wrong, but the whole picture doesn’t stop there. It is true that keeping your customers happy is a necessity, but Keep your employees happy This is also part of the equation.
The importance of employee happiness cannot be understated. Employee happiness is directly linked to customer happiness.
Don’t believe it? Let’s break it down a bit more. Here’s what you get when you commit to keeping your employees happy.
Better customer service
There is a major difference between how happy and unhappy customers treat their customers. Attitude is contagious.
Think about your own experiences. Has a store cashier ever been rude or indifferent to you? What about in a restaurant or coffee shop – has the host, server or barista ever given you the impression that you are a burden to them? These bad customer service experiences are different, and your business may not get a second chance to make a good impression.
On the other hand, happy employees try to be friendly with every customer. They do their best to complete their tasks at a top level, even if they are sometimes asked for help. Happy employees know that their job is always to do their best.
Positive team morale
Have you ever been part of a group where you felt like you just didn’t belong? Perhaps there was a tension undercurrent, or some members were bullied or excluded. Team members who are happy and positive want to bring this positive attitude to the workplace. As a business owner, it is important for you to encourage and develop this positive team morale. This can be a game-changer at work.
Employees who are not happy at work may not feel empowered to do more than the minimum. Perhaps they are overburdened, overscheduled and don’t have time to take on exciting challenges. As a business leader, it’s important for you to be proactive about identifying challenges that can demotivate the team.
You can ensure that all new employees are properly trained for their jobs. Promote a work environment where all team members are welcome and where harassment is not tolerated. This will boost team morale and where people are most empowered to perform at a high level.
Increased profitability and productivity
Depending on the industry or job location, happy employees can sometimes earn more than their unhappy colleagues. A common example of this would be in a sales position. Happy employees at work go the extra mile to educate their customers about all the company has to offer. An employee who is just coasting can do the bare minimum to close a sale. The difference between the two is that happy employees are motivated to do more.
In roles that aren’t sales-based, happy employees can still be more productive. One reason is that they may have an internal drive to succeed and perform. It can make them take on their day with enthusiasm. In some cases, they may even seek additional work that is outside of their job description.
Do you have an amazing team? Have you shown them appreciation recently? 4 Ways to Show Employees You Really Appreciate Them You can start.
Turnover is reduced
Sometimes, a happy employee will leave the company even though they loved the job. Any time an employee leaves the company, it causes turnover, which can be costly in both dollars and time. Time is required to review applications and interview applicants.
When you decide who to hire, time will be used to train new hires. This time is invested in a new employee time that would be spent on other tasks. Turnover is a natural part of business, so it cannot always be avoided. however, Employee investment May reduce happiness.
Are many of your best employees leaving? 6 Reasons Why Good Employees Quit Explains why some of your best people may jump ship.
Turnover isn’t the only thing that costs having a bunch of unhappy employees. Other damage may occur. Does your company employ people who are not committed to protecting the reputation of your business? Are there unhappy employees on your staff who just don’t care what their co-workers or customers think?
Unhappy employees who are not properly trained may show apathy. They can be careless about how they talk to customers, creating a bad reputation for your business. These employees can ignore the procedures you have in place to run your business smoothly. And, they may show a lack of commitment to work. This can be done by consistently showing up late or calling frequently. These actions cause service disruptions for your customers. These are all signs that an employee is unhappy and likely, Signs that an employee is about to quit.
In contrast, happy employees show that they are committed to building a positive reputation for themselves and the team. They have a positive standard for how they conduct themselves. They arrive at work on time as expected. These employees learn from mistakes and are committed to growth.
Keeping your employees happy is important. Happy employees make for better customer service and they help build positive team morale. Compared to unhappy employees, happy employees are less likely to make careless mistakes at work that create a burden for their colleagues. If you believe you have disgruntled employees on your team, create an action plan to change the situation. Now is the time!
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